FAQs

Please see each individual product page, to confirm fabric, features and fit information, specific to each product.

Our Mojotee mainly uses 100% premium cotton and undergoes finishing processes such as pre-shrinking and singeing treatment.

We use a very unique process on our fabrics to create higher quality fabrics than most brands. You'll find that this gives our tshirts the quality they need to retain their quality after wear and washing, allowing them to stand the test of time and still fit and feel good.

No animal products are used in our clothing.

Our t-shirts are made from 100% natural cotton, so of course they are recyclable.

Sizing can vary between different brands, so even if you know your size in another brand we recommend that you refer to the specific Mojotee sizing guidelines provided for the perfect fit.

On our site, we have a helpful sizing calculator (where you can enter height and weight) which you can check out here: https://www.mojotee.com/pages/fit-finder

If you are looking for a tighter fit we recommend sizing down.
If you prefer a looser fit we recommend sizing up.

Currently, Mojotee accepts all major credit cards and Paypal payments.
You will see these payment options available to you during checkout.

You can look up your order details and status using the "Track My Order" page. Here, you can add the order number and the email address used to place the order.

 Please make sure there are no additional spaces in the fields submitted. If you have trouble looking up your order, feel free to reach out to us via the Contact Us page!

We know mistakes happen. We use an automated fulfillment process, which allows us to pack and ship orders extremely quickly. Unfortunately, this does limit us on the amount of time we have to make edits to order.

In addition, all graphic tees are made to order, that is, they are printed specifically for you, so once printing starts, the order cannot be modified or canceled.

Therefore, we are SUPER limited on making order changes, however, if you need to make changes to your order after it's been placed, please contact us as soon as possible.

Keep in mind once your order ships, we're unable to make changes. Check out our Return and Exchange Policy for more info, or reach out with questions.

If something you received is defective please email our support team (support@mojotee.com) with a picture of the damaged item.

Your experience is important to us and we'll do what we can to make it right! We never ask that damaged items be returned to us.

Returns can be done for all qualifying orders and requests must be submitted within 60 days of the expected delivery date, with the exception of "Final Sale" items. 
  ▪︎ Items must be unworn and unwashed.
  ▪︎ Your order will be refunded except for the original shipping fees paid on the order.
  ▪︎ If an item has already been exchanged, it is no longer eligible for a return for a refund.

 If you're ready to set up an return/exchange, you can click here to access the Return/Exchange tool on the site.

For damaged/defective items, please get in touch with our team by contacting us at support@mojotee.com

Except for "Final Sale" items, other eligible sale items are returnable and exchangeable.

Once your return is received, our automated system will process your replacement exchange order. You will receive an automated email when your exchange has been processed.

  ▪︎ After your return has been processed, you will receive a refund notice from us and it will take an additional 1-3 business days for the refund to be returned to your original payment method. The refund to the store discounts is immediate.
  ▪︎ If you are a VIP customer, the refund is executed immediately after the return request is reviewed and approved.
  ▪︎ If more than 15 business days have passed since we’ve approved your return, please contact us at support@mojotee.com.

Please note that the original shipping fee paid on your order is non-refundable.

Canceled Orders
If you see a charge on your credit card for a canceled order, it is likely to be only pre-authorization and not a payment. This will be automatically canceled by your payment provider.
If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.

 Credit Card Refunds
 Please allow up to 7 business days for the funds to credit back to your payment method.

PayPal Refunds
These are usually immediate, so if you have received confirmation that a refund was issued but do not see it in your account, please contact us directly, so that we can investigate further.

Orders generally leave our warehouse within 1-3 business days.

For US orders we have a 3-9 days shipping time depending on the shipping method you select at checkout. You will see an estimated delivery window in checkout for your order.

International shipping may vary based on local fulfillment. An estimated delivery will show in checkout for your order.

We currently only offer international shipping to these countries: United States, Canada, Australia, United Kingdom, Germany, France, Italy, Spain, Netherlands. We look forward to offering world-wide shipping options soon.

After the order is shipped, you will receive a shipping notification email with a link to track the order. You can also click the "Track My Order" button on our website and enter your order number and email to track the order anytime.

All orders ship in 1-3 business days.

Occasionally, carriers will prematurely mark a package as delivered and it will show up a few days later. If it has not shown up within a day or two of delivery confirmation, please contact us, so we may sort it out with the carrier.

We are not responsible for customs or import taxes. But we will do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.

 It is uncommon for small package orders to be charged customs fees, except in countries with very low or no tax exemption thresholds. So in most countries, you don't pay tax on these small packages.

If fees are charged by customs, they are payable by the recipient. If a package is refused for reason of no customs payment, the customer is responsible for reaching out to us and attempt to have it delivered again. We will not refund a customer if their order is refused.

Following these care instructions will help your Mojotee items continue looking great after many washes.

- Wash clothes inside out Machine
- Wash on cold setting
- Wash lights, darks and whites separately
- No bleach
- Lay flat to dry or tumble dry on low temperature in dryer.

Please note, shrinking may occur if being dried in the dryer. Over time, you may experience slight fading on the graphic as your shirt naturally weathers with repeated washings.

The printing process involves preparing the shirt with a setting spray - this helps the design take to the shirt and makes for a long-lasting print. The spray does have an odor and if the shirt is packaged soon after printing, the smell can linger a bit.

 Not to worry! The smell should go away on its own, but if it persists you can flip the shirt inside out and wash it on cold and dry on low. Or you can rinse the garment in cold water and hang it to dry! Either should get rid of any residual odor.

Our customer service hours are Monday to Friday 9am to 5pm (Hong Kong Standard Time UCT+8).

Whenever you need help we are here to assist you or can chat via website during the above hours. If you need us outside of business hours, please send us an email - we will get back to you within 24 hours (excluding weekends and holidays). Our team is more than happy to help you out!

Your opinion matters! So we attach great importance to your feedback, and usually, after we receive your email, we will reply to you within 24 hours (excluding weekends and holidays).

If you have not received our reply for more than one working day, it is most likely because our reply email has entered your spam box.

Currently, we offer support via e-mail, live chat, Instagram, and Facebook. All our support channels are manned by real human beings who are more than happy to help you with whatever questions or concerns you have! We have transitioned away from phone support to provide the best and most efficient service we can for our customers.